Refund Policy

Last Updated: June 29, 2026

This Refund Policy applies to all subscriptions and payments made to Brewcode LLC (“Brewcode,” “we,” “us,” or “our”), the developer and operator of prmpts, registered at 1130 Ogletown Road, PMB # 1857, Suite 2, Newark, Delaware 19711, USA.

Please read this policy carefully before subscribing. By completing a payment for any prmpts subscription, you acknowledge that you have read, understood, and agreed to this Refund Policy.

1. No Refund Policy — Absolute

ALL PAYMENTS MADE TO prmpts ARE STRICTLY AND ABSOLUTELY NON-REFUNDABLE.

Once a payment is processed — whether for a monthly subscription, an annual subscription, a plan upgrade, or any other charge — it is final and no refund will be issued under any circumstance, except where a refund is required by applicable law.

This no-refund policy applies, without exception, to all of the following situations:

  • You changed your mind after subscribing
  • You did not use the Service during the paid period
  • You accidentally purchased a subscription or upgraded to the wrong plan
  • The Service did not meet your expectations
  • You found an alternative product or service
  • You experienced technical issues, bugs, or errors within the Service
  • The Service experienced downtime or reduced availability
  • A third-party integration (Google or GitHub sign-in, Stripe, an AI provider, or any other) failed, changed, or became unavailable
  • AI-generated prompt suggestions did not produce the results you expected
  • You cancelled your subscription before the end of the billing period
  • You downgraded your plan mid-cycle
  • Your account was terminated due to a violation of our Terms of Service
  • You were dissatisfied with a feature or its implementation
  • A feature you expected was not available on your plan tier
  • You exceeded plan limits and were unable to access certain features
  • You are closing your business or no longer need the Service
  • Force majeure events, including natural disasters, government actions, or internet outages

2. Free Plan

prmpts offers a Free plan with no credit card required, giving you access to Free-tier features indefinitely. We strongly encourage you to evaluate prmpts using the Free plan before subscribing to a paid tier.

  • The Free plan includes core features such as creating prompts (with a standard prompt-length limit), a limited number of public prompts and collections, unlimited drafts, bookmarks, and a limited analytics window.
  • No payment is taken until you explicitly choose to upgrade to a paid plan.
  • We do not offer time-limited free trials of paid plans that convert automatically to a paid subscription.
  • You are responsible for evaluating whether prmpts meets your needs before upgrading.

Because you can use the Service at no cost before paying, the absence of a prior free trial of a paid plan does not constitute grounds for a refund.

3. Subscription Billing Terms

Paid subscriptions are processed through Stripe.

3.1 Monthly Subscriptions

  • Billed on the same date each month (your subscription start date).
  • Auto-renews unless cancelled before the renewal date.
  • Cancellation stops future billing; access continues until the end of the current paid period.
  • No refund for the current billing period, including any unused days.

3.2 Annual Subscriptions

  • Billed upfront for the full 12-month period at the time of subscription.
  • Annual pricing reflects a discount compared to 12 individual monthly payments.
  • The full annual fee is non-refundable once charged, including if you cancel before the 12 months are complete.
  • You retain access until the end of your 12-month paid period following cancellation.
  • No prorated refund is available for the remaining months.

3.3 Plan Upgrades

  • Upgrades take effect immediately.
  • A prorated charge may be applied for the remainder of the current billing period at the higher plan rate.
  • Prorated upgrade charges are non-refundable.

3.4 Plan Downgrades

  • Downgrades take effect at the start of the next billing cycle.
  • No credit or refund is issued for the difference between the current and lower plan price.
  • You retain access to your current plan’s features until the end of the current billing period.

4. How to Cancel Your Subscription

You may cancel your prmpts subscription at any time:

  1. Sign in to your account at www.prmpts.app
  2. Go to Dashboard → Settings → Subscription
  3. Click Cancel (or open Manage billing to use the Stripe customer portal)
  4. Confirm the cancellation when prompted

Upon cancellation, your subscription will not renew at the next billing date. You will continue to have access to your paid plan features until the end of your current billing period, after which your account reverts to the Free plan. You can also reactivate a pending cancellation before the period ends.

If you encounter difficulty cancelling, contact us at support@prmpts.app and we will process the cancellation for you. Cancellation requests must be submitted before your renewal date to prevent the next billing cycle from being charged.

5. Account Deletion

Deleting your account is separate from cancelling your subscription. If you delete your account:

  • Your data is permanently deleted within 30 days (subject to legal retention requirements described in the Privacy Policy).
  • Account deletion does not trigger a refund of any paid subscription fees.
  • If you have an active paid subscription at the time of deletion, it is your responsibility to cancel the subscription first to avoid future charges.
  • We recommend exporting your data before deleting your account, as deletion is irreversible.

6. What We Offer Instead of Refunds

Although we do not offer refunds, we are committed to ensuring you get value from prmpts. If you are experiencing issues, we offer:

  • Free Plan: Downgrade to our Free plan at any time — no charge, no time limit.
  • Technical Support: Our support team at support@prmpts.app will work with you to resolve bugs, errors, or usability issues.
  • Plan Flexibility: Switch between monthly and annual billing, or change plan tiers, at any time from your account settings.
  • Feature Guidance: We provide documentation and direct support to help you get the most out of prmpts.
  • Billing Error Correction: If you were charged incorrectly due to a system error on our part, we will investigate and correct the billing (see Section 7).

7. Billing Disputes & Error Correction

While refunds are not available, we take billing accuracy seriously. If you believe you have been charged incorrectly, we will investigate and correct genuine billing errors:

  • Duplicate charges: If the same transaction was processed more than once due to a system error, we will refund the duplicate amount.
  • Incorrect plan billing: If you were charged for a plan other than the one you subscribed to, we will correct the charge.
  • Charges after cancellation: If you were charged after a valid cancellation was processed, we will refund that charge.

To raise a billing dispute, email support@prmpts.app with the subject line “Billing Dispute — [Your Account Email]” and include:

  • Your registered email address
  • The transaction ID or invoice number
  • A description of the billing error

We will acknowledge your dispute within 3 business days and resolve it within 10 business days. Approved corrections will be processed within 5–10 business days through your original payment method.

8. Chargebacks & Payment Disputes

Filing a chargeback or payment dispute with your bank or card provider for a valid prmpts charge — rather than contacting us first — is a serious violation of our Terms and will result in immediate account suspension.

Specifically, if you initiate a chargeback:

  • Your prmpts account will be suspended immediately pending resolution.
  • Your data may be inaccessible during the suspension period.
  • If the chargeback is found to be invalid, you will be required to pay the original amount plus any chargeback fees imposed on us by the payment processor before your account is reinstated.
  • Repeat or fraudulent chargebacks will result in permanent account termination.
  • We reserve the right to pursue recovery of chargeback-related losses through legal means.

We strongly encourage you to contact us at support@prmpts.app before initiating any payment dispute. Genuine billing errors are resolved promptly without the need for a chargeback.

9. India Consumer Protection Act, 2019

We acknowledge the rights of consumers under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. In compliance with these laws:

  • This Refund Policy is clearly displayed prior to payment and you confirm your agreement before subscribing.
  • Our billing practices are transparent — there are no hidden charges.
  • We provide a Free plan that allows evaluation of the Service before payment.
  • We do not misrepresent the features or capabilities of the Service.
  • Billing disputes are handled through a structured process (Section 7).
  • You may contact the National Consumer Helpline (1915) or approach the appropriate Consumer Disputes Redressal Commission if you believe your consumer rights have been violated.

Nothing in this Refund Policy is intended to override or waive any non-excludable rights you may have under Indian consumer protection law. However, to the extent permitted by law, subscription fees for services already rendered or made available are non-refundable.

10. Governing Law

This Refund Policy is governed by the laws of India. Any disputes arising from or related to billing or this policy shall be resolved in accordance with our Terms of Service, under the jurisdiction of the courts in Bengaluru, Karnataka, India.

11. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the Service after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

  • Company: Brewcode LLC
  • Product: prmpts
  • Email: support@prmpts.app
  • Website: www.prmpts.app
  • Registered Address: 1130 Ogletown Road, PMB # 1857, Suite 2, Newark, Delaware 19711, USA
  • Response Time: 3 business days for billing queries

Governing Law: India (Bengaluru, Karnataka) • Consumer Protection Act 2019 • Consumer Protection (E-Commerce) Rules 2020